Undo an incorrect Receipt
Scenario – A receipt for items are posted at an incorrect quantity or for the wrong item.
In my example I have received a quantity of 5 and it should have been only 3.
To resolve – you need to go to the Posted Receipt
From the Posted Purchase Order – go to Related, Documents, Receipts
Open the Receipt from the list
Select the correct line – this must be done per line if doing more than one item. Select Functions, Undo Receipt
The system will confirm you want to undo the receipt
The Receipt will show the Undo of the item
The order is back to the original quantity – so the quantity can be received correctly or the item changed
Undo Receipt does not work for the following conditions:
- Cannot undo a G/L Account, Charge Item, or Resource
- Cannot undo if the item has been consumed in the system already
- Cannot undo if the item has been invoiced on the Purchase Order