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Dynamics GP - Word Freezes on Print to Screen

Issue: Word Freezes on Print to Screen while in Dynamics GP. 

Cause: Microsoft 365 update 11/1/2023

Resolution:  

  • Step 1: Open Word in the environment where GP is installed (Example: Azure)
  • Step 2: If prompted to open Word in Safe Mode, select No. Then close and reopen Word, and leave it open. 
  • Step 3: Confirm you are signed into Microsoft 365. You should be logged in with your email and not any local user name: 
    • Image
  • Step 4: Open GP and print to screen the document again and it should display. Leave a blank version of Word open before printing to screen any additional documents. 
Keywords: GP, Word, Print Screen, Word Template, Word freeze, freeze, freezes